Privacy Policy

1. Information we collect

We collect information you give us directly and information collected automatically when you use our website.

Information you provide

• Contact details — name, phone number, email, and mailing or street address.
• Vehicle interest — the vehicles, price range, trade-in, or financing terms you ask about.
• Trade-in / sell-your-car details — your vehicle's year, make, model, VIN, mileage, condition, and loan payoff status.
• Financing pre-qualification details — information you choose to submit to check financing options. We do not ask for a Social Security number on the website; a full credit application is completed through a separate, secure process.
• Messages and call content — what you tell us or our AI assistant by phone, text, chat, or web form, including call recordings where permitted by law.

Information collected automatically

• Device and usage data — IP address, browser type, pages viewed, referring page, and the dates/times of your visits.
• Cookies and similar technologies — used to keep the site working, remember your language choice, measure traffic, and understand which vehicles are viewed. See "Cookies" below.

2. How we use your information

We use personal information to:

• Respond to your questions and requests, including calls, texts, and messages handled by our AI assistant and our team.
• Show you vehicles, prices, and financing options, and help you buy, sell, or trade a vehicle.
• Process financing pre-qualifications and connect you with lenders you ask us to work with.
• Send you updates about vehicles, appointments, offers, and service — you can opt out of marketing messages at any time.
• Operate, secure, and improve our website and services, and prevent fraud.
• Comply with legal obligations, including motor-vehicle, tax, financing, and consumer-protection laws.

3. Calls, texts, and AI assistant

When you call or text Northwest Auto Empire, your message may be answered by an automated AI assistant as well as our staff. Calls may be recorded for quality and training where permitted by law; you will be notified when recording applies.

By giving us your phone number, you consent to receive calls and text messages about your inquiry, including by automated means, at the number you provide. Message and data rates may apply. Consent to marketing messages is not a condition of any purchase. You can reply STOP to opt out of texts at any time, or ask us to stop calling.

4. How we share information

We do not sell your personal information for money. We share information only as needed to run our business:

• Lenders and financing partners you ask us to submit an application or pre-qualification to.
• Service providers that host our website, power our phone/text/AI assistant, verify identity, or help us manage inventory and marketing — under contracts that limit their use of your data.
• Vehicle-history, titling, registration, insurance, and warranty providers needed to complete a purchase or sale.
• Legal and safety recipients — when required by law, subpoena, or to protect our rights, customers, or the public.
• Business transfers — if our business is sold or merged, information may transfer as part of that transaction.

Some sharing for targeted advertising or the use of cookies may be considered a "sale" or "share" under certain state laws. You can opt out — see "Your privacy choices" and our Do Not Sell or Share page.

5. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences (like your language), and measure how the site is used so we can improve it. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

We may use analytics tools that set their own cookies to help us understand traffic and vehicle interest in aggregate.

6. Your privacy choices and rights

Depending on where you live, you may have the right to:

• Know and access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal exceptions.
• Opt out of the "sale" or "sharing" of your information and of targeted advertising.
• Not be discriminated against for exercising these rights.

To exercise any of these rights, call us at (206) 429-4600 or write to us at 18030 E Valley Hwy, Kent, WA 98032. We will verify your request and respond within the time required by law. You may use an authorized agent where the law allows.

7. Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described here or as required by law (for example, motor-vehicle sale, tax, and financing records).

8. Financial privacy (GLBA)

If you apply for financing, the nonpublic personal financial information you provide is handled consistent with the federal Gramm-Leach-Bliley Act. We share it only with lenders and service providers needed to process your request, and we require them to protect it.

9. Children's privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Material changes will be posted on this page.

11. Contact us

Questions about this policy or your information? Reach Northwest Auto Empire at:

• Phone: (206) 429-4600
• Address: 18030 E Valley Hwy, Kent, WA 98032
• Website: https://xyztest99887766notexist.com